Session 2: Using Microsoft BI for Early Warning, Warranty and Quality Management
Polaris Warranty Case Study Presentation
Polaris Industries, a pioneer in the snowmobile industry, is one of the world's largest off-road vehicle manufacturers. Polaris needed much better visibility to component failures on products. Warranty claims account for a significant amount of money and some components failures could even possibly result in safety concerns. By providing advanced notice of failures, the service and engineering teams can react faster to remedy the issues by quickly getting answers to questions like, 'what components have the most failures over time,' 'what regions have the highest number of claims and why,' 'how many average miles on units with claims,' and many other metrics.
In this presentation we will see how Polaris leverages data and Microsoft BI tools to make it easier to monitor warranty claims and other data to spot and resolve quality issues swiftly in order to achieve and maintain its commitment to quality.
Speakers: John Antholz and Michael Wissink
John Antholz has worked in IT as a developer, DBA, Data Architect and manager for over 20 years, and is currently the BI Manager at Polaris Industries. The past five years he has been focused on how companies can leverage data as a strategic asset by working to implement business intelligence solutions in a cost effective manner, which offer flexibility for all levels of the organization.
Michael Wissink has spent the past two years working in Business Intelligence and SharePoint Administration at Polaris. He has experience using many different BI tools and has done everything from ETL in SSIS to dashboards in PerformancePoint. With development experience in QlikView, PowerPivot, SSIS, SSRS, SSAS and PerformancePoint, he has a broad skill set and has delivered many quality analytics solutions.